Refund Policy

Last updated: October 16, 2026

Each purchase pays for 1 or 3 videos, made on your order page. If something goes wrong, contact support@a2oliteneon.app with your order number.

Failed generation: make it again at no cost

If a video cannot be generated, or the finished video fails our automated safety check, you can generate again from your order page at no extra cost. If you prefer your money back for a video that was never delivered, email us.

One free remake per order

If a delivered video does not look right, each order includes 1 free remake within 7 days of delivery, at no extra cost.

Delivered videos

Delivered videos are not refundable, except where required by law. Videos you paid for but have not made yet (for example the rest of a 3-pack) can be refunded within 7 days of purchase.

Refunds made through Stripe or your bank

If a payment is refunded or disputed, the videos not yet made on that order are cancelled.

Policy violations

Orders may be refused if the photos or requested use violate our Acceptable Use Policy, including photos of anyone under 18, celebrities, strangers, non-consenting people, NSFW content, harassment, impersonation or deception.

Delivery

Most videos are ready within 15 minutes of payment. If a video is not delivered within 24 hours, contact us for a full refund.

Refund timing

Approved refunds are issued through our payment processor, Stripe, within 2 business days. Funds usually return to the original payment method within 5 to 10 business days.

Contact

Contact: support@a2oliteneon.app